Overview Matrix

Service programs overview

  Gold Comprehensive Coverage Silver Comprehensive Coverage Bronze Comprehensive Coverage
Telephone Support      
Telephone Diagnostic & Repair Support  
Toll Free Applications Support  
Toll Free Technical Support  
Equipment Repair      
Unlimited on-site repair  
Replacement parts including Glassware    
Replacement parts excluding Glassware    
PC and Peripherals  
Software Maintenance      
Updates  
Corrective Releases  
Site Certification      
Preventative Maintenance

 

 

                                                     
Discounts Available  Key         
  • Multi-year agreement (includes price protection)
  • Point of sale
  • Prepayment (multi-year agreement)

- Included   

-Conditionally Included    

25% off Glassware*    

Glassware: X-Ray Tube/Image Intensifier

 

Onsite service is available M-F, 8am to 5pm EST. Phone support is M-F, 7am to 8pm EST. For more information on how you can protect your equipment with Hologic please contact your account manager or a support agreement administrator at 800.321.4659 or via servicesales@hologic.com.